Terms & Conditions – ECHORA ACOUSTICS
Welcome to ECHORA ACOUSTICS / Youngistaan Cinema. By accessing our website, purchasing our products, or booking our services, you agree to the following Terms & Conditions.
1. General Information
ECHORA ACOUSTICS specializes in premium home cinema speakers, acoustic systems, custom installations, and demo experiences. All products and services provided by us are subject to these Terms & Conditions.
2. Product Information
We try our best to provide accurate product descriptions, specifications, pricing, and images. However, slight variations in color, finish, dimensions, or design may occur due to handcrafted manufacturing and screen display differences.
3. Pricing & Payments
- All prices are subject to change without prior notice.
- Orders will be processed only after payment confirmation.
- Custom-built products may require advance payment.
- Taxes, shipping, and installation charges may apply separately.
4. Order Confirmation
- Once an order is placed, customers will receive confirmation through call, message, or email.
- ECHORA ACOUSTICS reserves the right to cancel or refuse any order due to stock issues, pricing errors, or suspicious activity.
5. Shipping & Delivery
- Delivery timelines may vary depending on location and product availability.
- Delays caused by courier services, weather, transportation, or unforeseen conditions are beyond our control.
- Customers must inspect the product at the time of delivery.
6. Return & Refund Policy
Return Conditions
Returns are accepted only under the following conditions:
- Product received is damaged during transit.
- Wrong product delivered.
- Manufacturing defect found upon delivery.
Return Time
- Customers must report issues within 48 hours of delivery.
Product Condition
- Products must be unused and returned with original packaging, accessories, invoice, and warranty documents.
Non-Returnable Items
- Custom-built speakers and made-to-order products are non-refundable.
- Products damaged due to improper use, electrical issues, water damage, or mishandling are not eligible for return.
Refund Process
- Approved refunds will be processed within 7–14 business days.
- Refunds will be credited through the original payment method.
7. Warranty Policy
- Selected products come with up to 7 Years Replacement Warranty against manufacturing defects.
- Warranty does not cover physical damage, misuse, water damage, fire, electrical fluctuations, unauthorized repairs, or accidental damage.
- Warranty is valid only with original invoice/proof of purchase.
8. Home Cinema Demo Services
- Free demo services are available only for customers genuinely interested in building a home cinema setup.
- Demo availability depends on location and scheduling.
- ECHORA ACOUSTICS reserves the right to approve or decline demo requests.
9. Installation & Site Requirements
- Customers must ensure proper electrical supply, space availability, and site readiness before installation.
- Additional charges may apply for complex installations or extra materials.
10. User Conduct
Users must not:
- Use the website for unlawful activities.
- Copy, misuse, or reproduce our content, branding, or designs without permission.
- Spread spam, false information, abusive content, or harmful material.
11. Intellectual Property
All logos, product designs, branding, images, videos, and website content belong to ECHORA ACOUSTICS and are protected under copyright laws.
12. Limitation of Liability
ECHORA ACOUSTICS shall not be held responsible for:
- Temporary website downtime.
- Delays caused by third-party services.
- Indirect damages or losses arising from misuse of products.
13. Account Suspension
We reserve the right to suspend or terminate accounts involved in fraudulent activity, misuse, fake orders, abusive behavior, or policy violations.
14. Privacy
Customer information shared with us is kept secure and used only for order processing, communication, support, and service purposes.
15. Changes to Terms
ECHORA ACOUSTICS may update or modify these Terms & Conditions at any time without prior notice.
16. Contact Information
ECHORA ACOUSTICS – Youngistaan Cinema
Customer Support: Phone: +91 9911554363 Phone: +91 7799797899
For support, warranty claims, demo bookings, or product inquiries, please contact us directly.